Can I return any item?

In general, you can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts; and
  • you log a return on the Website contact us page or email us within 7 days of delivery to you; and
  • it has not been installed in the case of aircon units. If the unit has been installed standard warranty and procedures will apply.