How do I return (refund/exchange) an item?

Log your exchange/refund request on the website or via email
Prepare the return parcel and pack the product in its original packaging
Collection will be through the dealer/installation company authorised by Fourways Online that delivered the unit to you and he/she will arrange to collect the unit back from you.

FAQ
Who is Fourways Online?

Fourways Online are the biggest distributor of Samsung and Alliance air-conditioning and water heating products and have been in business...

FAQ
How do I determine the size of aircon required for my application?

Room size is dependent on the square meterage of the space. You can determine the size of your unit by multiplying the length x width of ...

FAQ
What is included in an Aircon Installation fee?

The cost of the back-to-back aircon installation (i.e. indoor unit located on the other side of the wall opposite the outdoor unit) with ...