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How do I return (refund/exchange) an item?

  • Log your exchange/refund request on the website or via email
  • Prepare the return parcel and pack the product in its original packaging
  • Collection will be arranged through our courier partner at a time suitable to you
  • In the case of aircons or heat pumps, collection will be through the dealer/installation company authorised by Fourways Online that delivered the unit to you and he/she will arrange to collect the unit back from you.

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